Simply choose your product, select your size, add it to cart, and proceed to checkout. You will receive an order confirmation email/SMS immediately after placing your order.
Q2. Do I need an account to shop?
No. You can checkout as a guest, but creating an account allows faster checkout, order tracking, and access to special offers.
Q3. How do I check my order status?
Once your order is dispatched, you’ll receive a tracking link via SMS/email. You may also track it from your “My Orders” section if you have an account.
Q4. What payment methods do you accept?
We accept:
All major debit/credit cards
UPI (Google Pay, PhonePe, PayTM, etc.)
Net Banking
Wallets
Cash-on-Delivery (COD) at selected locations
2. Shipping & Delivery
Q5. What are your shipping charges?
Shipping charges (if applicable) are displayed at checkout. Free shipping may be offered during promotions.
Q6. How long does delivery take?
Delivery typically takes 3–7 business days, depending on your pincode. Remote locations may take longer.
Q7. Do you ship internationally?
Yes, we offer international shipping. Customs duties and taxes (if applicable) must be paid by the customer.
3. Cancellation Policy
Q8. Can I cancel my order?
Yes, you can cancel before the order is dispatched. Once shipped, cancellation isn’t possible but you may refuse delivery or request a return after receiving the item.
Q9. How do I cancel my order?
Contact our support team with your order number. If the order hasn’t been dispatched, we will cancel it immediately.
Q10. How will I get my refund if I cancel?
Prepaid orders: refunded to the original payment method.
COD orders: cancellation doesn't require refund.
4. Returns, Exchanges & Refunds
Q11. What is your return/exchange policy?
You can request a return/exchange within 1 day of delivery. Products must be unused, unwashed, with original tags and packaging.
Q12. What items cannot be returned?
Custom-stitched or made-to-measure items.
Personalized products
Items marked "FInal Sale / Non-Returnable"
Used, washed, or damaged items
Q13. How do I request a return or exchange?
Email or call our support team with your order number and reason. You may be asked to share photos if the product was damaged/incorrect.
Q14. How long does it take to get my refund?
Once we receive the return and it passes QC, refunds are processed within 5 business days. Bank/UPI may take an additional 3–7 working days to reflect.
